FAQs
Original spare parts are kept available all the time.
We provide one-stop professional technical support, including product parameter consultation, installation guidance, operation tutorial, fault diagnosis and after-sales problem solving. Our technical team is online to reply and offer solutions in a timely manner.
On a global scale.
Orders for warranty services must be requested from Rucas within the limited warranty period from the date of receipt of the goods. To request a warranty service order, contact the service team. To receive warranty service, you must deliver the product to the specified address in the original package or in a package that provides equal protection. Rucas may require proof of purchase details and/or compliance with registration requirements to qualify for warranty service under applicable law. It is your responsibility to back up any data, software or other material that you may have stored or retained on the product. Rucas is not responsible for the loss or reformatting of such data, software or other materials during maintenance.
We don’t sell the product directly on the website. On each product page, you will see a “ Contact Supplier” button on the right side. Clicking on the button will bring up a form. After filling out and submitting, the form will be sent to sales representative directly. Also you can call our sales representative directly. Click “Contact Us” page.
Please go to the product inquiry page in the “Contact Us” section. Here you will find sales contacts for all of our product lines, who can help you with any questions from technical specifications to ordering information.
You can contact a sales representative through the Price List button on the navigation bar or by calling directly, and the sales representative can obtain pricing information from dealers in your area.
No MOQ